At Nick Jr. we take great care and pride in our website. Our highest priority is to provide a safe website that is appropriate for our audience. We’re always on the lookout for technical glitches that effect how the website works, and when we find them we fix them. Unfortunately in some cases your home computer may change how you see our network, and that is beyond our control.
If you experience any unusual behaviour, content or ads across our websites it may be the result of malware on your computer. Malware, short for malicious software, broadly classifies software that is installed on a computer with malicious intentions. Malware is usually present without the owner's knowledge or permission. It includes computer viruses, key loggers, malicious active content, rogue programs and diallers among others.
We work closely with our partners to ensure that everything on the Nickelodeon network is working properly, but if your computer has malware it may interfere with your experience of the Nick Jr. website.
If you think you may have malware we suggest you take some of the following actions, which may help to clean your computer and could prevent future installations of malware.
- Update your computer via Windows Update (found in the Tools menu in your Internet Explorer web browser).
- Install a SpyWare Removal Tool such as Spybot Search and Destroy or AdAware to clean your computer of Malware.
- Install antivirus software, such as Norton Anti-virus or McAfee Virus-shield
- Install Microsoft Defender (for Windows computers).
Please note that we are not responsible for the effects of any third-party software including malware on your computer system. Please make sure to carefully read the Help or Customer Support areas of any software download site.
If you do discover any malware on your system we also suggest you speak with a qualified computer technician. If after taking the above actions you are still experiencing problems please feel free to Contact Us.